I paid by bank transfer, but my registration account is still open.
Payments received by bank transfer are not automatically added to your registration. They need to be processed and added to your registration manually. This process may take about a few working days, depending on when the payment is received. Please note that because of the holiday season this takes a little longer in July and August. Once payment has been added to your registration account, you will receive a notification by email.
Is it possible to pay by creditcard?
We use PayPal for payments by creditcard. You need to log into the registration account and go to 'display registration’ and follow the instructions to pay by PayPal/credit card. We are not able to charge from a creditcard (by telephone).
Is it possible to receive a group invoice?
Yes, it is possible to receive a group invoice. Please send the names and registration numbers to firstname.lastname@example.org to receive a group invoice.
My institution will pay my conference fees, how do I proceed?
During the registration process you can fill in the invoice details and by choosing 'payment by bank transfer' at the end of the registration process an automatically generated invoice is sent by email. All the payment details are on this invoice.
How can I add a pre-conference to my registration?
Pre-conferences can be added to your registration after you have already registered. You can do so by logging into your account and updating your registration. You will receive an adjusted invoice by email.
How can I add a social event to my registration?
A social event (Welcome Reception or Conference Dinner) can be added to your registration after you have already registered. You can do so by logging into your account and updating your registration. You will receive an adjusted invoice by email.
I need an invitation letter for my visa application, how do I proceed?
See the information on the website: https://ephconference.eu/visa-information-116
Are there any group discounts?
A discount of 10% on all main conference fees is applicable for groups as of 25 delegates. You may contact email@example.com
My institution is VAT Exempt, how do I proceed?
Unfortunately, we cannot provide you with an invoice exclusive of VAT. VAT is charged in the host country of the conference and EPH Conference is obliged to pay VAT on every registered delegate. Intracommunity EU reverse charges are not applicable in this case.
I am EUPHA member but during my registration it is indicated I am not a member.
Please contact firstname.lastname@example.org on this issue. If you are an employee of one of EUPHA's Institutional Members and have just set up a personal account, then membership is not added automatically. This has to be done manually. Please note that because of the holiday season this takes a little longer in July and August. In order not to pay the full fees, please choose 'payment by bank transfer' at the end of the registration process. Once the issue is solved, you will receive an adjusted invoice for payment by either PayPal/credit card or bank transfer.