FAQs Virtual Platform - Speaker/Moderator Dashboard
Virtual Platform for attendees
I did not receive a link to the Virtual Platform.
I do not have access to the virtual rooms
Please make sure you are signed in.
I cannot access the sponsor pages on the Virtual Platform.
The sponsor pages will open on Wednesday 10 November.
Is there more information about the Virtual Platform?
You can view a short introduction here.
I cannot enter the virtual room of a session.
The virtual rooms open at the designated time. Please check the programme.
I cannot enter a pre-conference
Please check if you are registered. Pre-conferences are not part of the main conference.
I have not received a link to the Speaker/Moderator Dashboard.
Click on the link here and set up an account. The sessions you present/moderate in will be available in your dashboard.
If sessions are missing from your dashboard, please contact firstname.lastname@example.org with mention of the session code.
If you are unable to register to the platform, please check if you are registered for the conference.
For speaker/moderator instructions please click here.
I did not receive presenter/moderator instructions.
I cannot upload my slides in the Speaker/Moderator Dashboard.
Please check if your slides do not exceed 25MB and if they are in PDF format.
If you still cannot upload please contact email@example.com
I cannot pre-record my presentation.
What is the deadline to pre-record my presentation?
You can pre-record up to the day of the conference.
I cannot upload my poster/1-minute presentation.
The extended deadline to upload your poster/presentation was 30 October.
In the chat feature (on the speaker dashboard), I receive the message “Looks like you’re offline,” when I am not offline
Sometimes this has to do with logging in for the first time, if you log out and log back in again it works.
Otherwise it is a firewall/VPN issue and we recommend turning off the VPN or logging in via another WIFI connect/Computer.
I cannot attend and would like to have someone else replace me as a speaker.
Please send full name, email address and session code to firstname.lastname@example.org and we will provide a speaker/moderator dashbord link to the new speaker. Unfortunately though we cannot update the programme.